Return policy

At luvwoven, your satisfaction is our top priority. If you are not completely satisfied with your purchase, we’re here to help. Please review our return policy below for full details on how to proceed with a return.

1. Return Eligibility

  • Customers may request a return within 30 days of receiving their items.
  • Items must be in their original condition, unused, and in the original packaging.
  • A proof of purchase (order number or receipt) is required to initiate a return.

2. How to Request a Return

  • To start the return process, please contact our customer service team at [email protected].
  • Provide your order number and details of the items you wish to return, and we will guide you through the next steps.

3. Return Shipping

  • Return shipping costs are the responsibility of the customer, unless the item is defective or incorrect.
  • We recommend using a trackable shipping method to ensure the safe arrival of your returned item.

4. Refund Processing

  • Once your returned item is received and inspected, we will process your refund within 7 business days.
  • Refunds will be credited to your original payment method.

5. Refund Timeframe

  • Although we process refunds within 7 business days, the time it takes for the refund to appear in your account may vary due to:
    • Bank processing times.
    • Credit card company policies.
    • Public holidays or weekends, which may delay processing.

6. Non-Returnable Items

  • Certain products cannot be returned, including:
    • Gift cards.
    • Customized or personalized items.
    • Items marked as "final sale" or "clearance."

7. Damaged or Incorrect Items

  • If you receive a damaged or incorrect item, please contact us at [email protected] within 7 days of receiving your order.
  • We will arrange for a replacement or a full refund, including shipping costs.

8. Exchange Policy

  • If you would like to exchange an item, please follow the return process and place a new order for the desired item.
  • Exchanges are subject to product availability.

9. Contact Us

  • If you have any questions or need assistance with your return, feel free to contact us at [email protected].
  • For more information, visit us at luvwoven.com.

Conclusion

Thank you for shopping with luvwoven. We’re committed to providing the best customer experience, and we’re here to ensure that any return or refund process is as smooth as possible. Should you need any help, don’t hesitate to contact us at [email protected].