Shipping policy

At luvwoven, we strive to deliver your orders as efficiently as possible. Please review the following shipping policy for more information on how we process and ship your orders.

1. Order Processing Time

  • All orders are processed within 1-3 business days after your order is placed.
  • Orders placed on weekends or public holidays will be processed on the next business day.
  • You will receive a confirmation email once your order has been shipped.

2. Shipping Time

  • Estimated shipping times are between 7-15 business days depending on your location and the shipping method selected.
  • Shipping times do not include the 1-3 business days required for order processing.

3. Shipping Costs

  • Shipping costs are calculated and displayed at checkout based on your location and selected shipping method.
  • Free shipping may be offered for certain promotions or orders, which will be clearly displayed during checkout.

4. Shipping Destinations

  • We ship to a wide range of locations. Available shipping destinations will be displayed at checkout.
  • If your region is not listed, please contact us at [email protected] for further assistance.

5. Address and Postal Code Accuracy

  • Please ensure that you provide a complete and accurate shipping address, including postal code, during checkout.
  • luvwoven is not responsible for delays or delivery failures due to incorrect or incomplete address information provided by the customer.

6. Delivery Confirmation and Tracking

  • Once your order is shipped, you will receive a confirmation email containing your tracking number.
  • You can use the tracking number to monitor the status of your shipment on the carrier's website.

7. Shipping Delays

  • Shipping times may be affected by external factors, including but not limited to:
    • Pandemic-related disruptions (e.g., COVID-19 restrictions).
    • Severe weather conditions such as storms or floods.
    • Customs clearance delays for international shipments.
    • Remote locations where delivery services may take longer than usual.
    • Public holidays or other special events affecting courier services.

8. International Shipping

  • International orders may be subject to customs duties, import taxes, or additional fees, which are the responsibility of the customer.
  • Please check with your country’s customs office for more information on applicable fees.

9. Customs, Duties, and Taxes

  • luvwoven is not responsible for any customs fees, taxes, or duties imposed by the destination country.
  • These charges will not be included in the shipping fees at checkout and are payable by the customer upon delivery.

10. Shipping to Remote Areas

  • Orders shipping to remote or rural areas may take longer than the standard delivery times.
  • Additional fees may apply for deliveries to remote areas, which will be displayed at checkout.

11. Lost or Stolen Packages

  • luvwoven is not responsible for lost or stolen packages once the carrier marks the package as delivered.
  • If your package is lost in transit, please contact us at [email protected] so we can assist you in filing a claim with the carrier.

12. Failed Deliveries and Re-Shipping

  • If a delivery attempt fails due to an incorrect address or because no one is available to receive the package, the courier may return the package to us.
  • Customers are responsible for any additional shipping costs required to re-ship the order.

13. Multiple Shipments

  • For orders containing multiple items, products may be shipped separately depending on availability and shipping locations.
  • You will receive separate tracking information for each shipment, if applicable.

14. Signature Requirements

  • Some orders may require a signature upon delivery. If this applies to your order, you will be informed at checkout or via your shipping confirmation email.
  • If no one is available to sign for the package, the courier may leave a notice for redelivery or collection from a nearby facility.

15. Contact Us

  • If you have any questions or concerns about shipping, please contact us at [email protected].
  • For more information about our products and services, visit us at luvwoven.com.

Conclusion

At luvwoven, we are committed to providing a seamless shipping experience. If you encounter any issues with your order, don’t hesitate to reach out to our customer service team. Thank you for choosing us for your shopping needs!